What are best practices for Reviews/ Surveys?

Automated Survey Campaign - Email/SMS - Internal Surveys

• No review Gating
• All Patients/New Patients
• All surveys ask to rate experience
• Ask for comments on experience
• (Optional) Opportunity to included  3rd party online profile to leave review inside the internal survey
• (Optional) Add more questions to analyze specific office  touch points

Review Campaign Automated or Manual

• Send request via Email or SMS to patients automatically after patient check out or manually at point of checkout in office:
• Via the Patient Profile under Patient Engagement Tab